The Robert Daskal Group Guarantee of Total Satisfaction
The Robert Daskal Group has been in the silk accessories business for a long time. We would not be here without the devotion and satisfaction of our customers, from the casual, first time Daskal necktie purchaser to the loyal and committed Daskal enthusiast. You are our greatest asset. We believe that it is critical to make sure that you are taken care of properly. It is our commitment that our customers will continue to be loyal fans and enjoy all of their transactions with us.
We work very diligently to make sure that all of our products are crafted exquisitely and with great attention to detail. We do all we can to insure that you have all the information required to make just the right choice. If, during your online shopping experience, you see a product online that you like, but are still not quite sure of the strength or tone of the colors, or have any questions at all, don't hesitate to give us a call. We are always happy to work with our customers personally. We can tell you exactly what the true colors are. We can even help recommend the color shirt and/or suit that will work best with the tie you're drawn to or visa versa!
Even with everything we do to ensure that your Daskal purchase is the best possible, we do understand that there may be times when you change your mind
after you receive your item(s). That's OK.
If, for any reason, you need to return your purchase, simply let us know (we promise not to give you a hard time, we only want to be ready to
receive it properly), and return it to our studio at:
The Robert Daskal Group
2715 West Agatite Ave.
Chicago, IL 60625
and you'll receive a full refund of your purchase (less shipping costs) applied to your credit card. If you have used a Daskal gift certificate for part of your purchase you will be sent a new Daskal certifcate in the amount that was originally applied to your order.
You also have the ability to trade out one item for another, just let us know. We love everything we produce here and we want you to be able to fully share in that feeling. We will work with you to make sure that you are completely satisfied - actually, we want you MORE than just satisfied. We want you THRILLED with your purchase, and that's the reality we create for you, our customer.
A Word on Timing
Every Robert Daskal product, like a great work of art, is created, painted and sewn by hand individually...
...we can't stress that enough.
And though we may have some of the designs on this web site on hand in our inventory, there are times when we don't. When that happens, we need to grab the brushes and quickly start painting. But artistry takes time and we will never, ever, compromise on the quality of anything we create. It takes about a week to 10 days to create a new order. Rest assured, we'll work as quickly as possible to get you the Daskal you desire! And we'll keep you updated so you'll know where the item is in the production process.
If, for any reason, you have a requirement for a faster turnaround please let us know right away. Give us a call at (773) 561-3300 or use our online contact form and give us a heads up. We can work with you to come up with a solution that will work best for you.
We love our customers and appreciate their business. We know you'll find your Daskal worth the wait.